We are pleased to adopt The Consumer Code that sets requirements that Home Builders must meet who are registered with a supporting Home Warranty provider, the NHBC in the case of Norfolk Homes.

Home Builders may adopt the standards of good practice, procedures and information, as detailed in the guidance against each core requirement. The purpose of the Code is to ensure that Home Buyers:

• are treated fairly; 
• know what service levels to expect; 
• are given reliable information upon which to make their decisions; and 
• know how to access speedy, low-cost dispute resolution arrangements if they are dissatisfied.

Where a Home Builder is found to be in serious breach of the Code, Home Warranty Bodies can apply a range of sanctions, including removal from the relevant Home Warranty Body’s register and exclusion from all registers run by other Home Warranty Bodies who participate in the Code scheme.

More details of the scheme including downloads of the code are available on the Consumer Code for Home Builders website.